1. Introduction

Welcome to Aayovea Hotels & Resorts. We understand that your privacy is extremely important, and we are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, make reservations, or stay at our properties. Our mission is to provide a transparent, secure, and trustworthy hospitality experience for all our guests.

By using our website or booking a stay at Aayovea Hotels & Resorts, you agree to the terms described in this Privacy Policy. We encourage you to read this document carefully so you understand how your data is handled and your rights regarding its use.

2. Information We Collect

We collect both personal and non-personal information to enhance your experience and ensure efficient service delivery. The information we may collect includes:

• Personal details such as your name, contact number, address, and email ID during booking or inquiry.
• Identification details like government-issued ID or passport required at check-in.
• Payment details, including card information or bank transfer data, to confirm reservations securely.
• Technical information such as your IP address, device type, browser, and cookies to improve website functionality.
• Preference data such as room type, meal choices, and special requests for personalized service.

3. How We Use Your Information

We use your personal information solely for business and service-related purposes. The data helps us to:

• Process your room reservations and confirm bookings.
• Communicate with you regarding offers, confirmations, or support queries.
• Improve our website functionality and guest experience.
• Ensure compliance with local laws, taxes, and security requirements.
• Provide personalized recommendations and offers based on your preferences.

We never sell or misuse your data for unauthorized marketing or third-party advertising without your explicit consent.

4. Data Storage and Security

Your personal information is stored securely on encrypted servers. We employ the latest security measures, including SSL encryption, firewall protection, and secure access systems. Only authorized personnel are allowed to handle your data, and all staff undergo privacy training to maintain confidentiality.

In the event of a data breach, Aayovea Hotels & Resortsv will take immediate corrective action and notify affected guests as required by law.

5. Sharing of Information

We respect your privacy and do not share your information with third parties, except under the following circumstances:

• When required by law enforcement or government authorities.
• With trusted third-party partners like payment gateways or booking platforms for processing reservations.
• With service providers who assist in maintaining website operations, under strict confidentiality agreements.

All partners and service providers are required to comply with our data protection standards.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve website performance, and analyze usage statistics. You can choose to disable cookies in your browser settings, but some site features may not function properly if you do so.

We also use analytical tools to monitor traffic trends and improve our digital experience, ensuring faster load times and better usability.

7. Your Rights

As our guest, you have full control over your personal data. You can request to:

• Access or review the personal data we hold about you.
• Request corrections or updates to inaccurate information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal information after your stay.

To exercise these rights, please email us at support@aayoveahotels.com. We will respond to your request within a reasonable timeframe.

8. Children’s Privacy

Aayovea Hotels does not knowingly collect personal data from children under the age of 18 without parental consent. If we become aware that a child has submitted personal information, we will delete it promptly from our records.

9. International Data Transfer

While our servers are primarily located in India, your information may be transferred or processed in other countries depending on service provider locations. We ensure that such transfers comply with applicable data protection laws and maintain the same level of security.

10. Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Data related to financial transactions and legal obligations may be stored longer in accordance with statutory requirements.

11. Third-Party Links

Our website may contain links to third-party websites or booking partners. Aayovea Hotels & Resorts is not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and any major updates will be communicated via email to registered guests.

13. Contact Us

If you have any questions, suggestions, or complaints about our Privacy Policy or data protection practices, please contact us:

Email: support@aayoveahotels.com
Phone: +91 9549890251
Address: Aayovea Hotels, Ayodhya, Uttar Pradesh, India